At Shuffle.us, responsible gaming is integral to our operation, helping promote safety and enjoyment while reducing potential risks.
Age Verification
Players must be over 18 years of age or the minimum legal age of majority whichever is higher in the jurisdiction in which you are located at the time of accessing or using the Service to participate on Shuffle.us.
We've implemented age restrictions to prevent underage access and ensure compliance with legal standards.
Self-Exclusion Options and Gameplay Limits
Players can voluntarily choose to exclude themselves from gaming activities for set periods or permanently.
This option supports player well-being by offering control over gaming habits.
We also enforce limits on token usage within specified time frames.
These limits are designed to encourage healthy and balanced gaming practices.
For further information, head to the Shuffle Wise section on Shuffle.us.
Education and Support Resources
We acknowledge the risks associated with excessive play.
Players are provided with educational resources on responsible gaming and can seek external help if needed.
Fair Play and Transparency
Games on Shuffle.us are conducted fairly, with random outcomes ensuring fair odds.
Edge is the built-in advantage that the house holds over the player, expressed as a percentage of each play. It ensures the platform makes a predictable profit over time. We clearly display the edge of each game in the drop-down menu of each game.
Shuffle Original games are Provably Fair - this means you can independently verify the results of every playthrough! (for further information head to the Provably Fair section)
Our systems undergo regular reviews to maintain game integrity.
External Help
Customers who believe that their gameplay has or may become problematic may consider it helpful to utilize a self-assessment tool such as the following: Self-Assessment.
Should you wish to access help and support services for people who have been adversely affected by gaming, we advise you to get in touch with professional support organizations for support and additional resources:
Gaming Addict's Anonymous: https://www.gamingaddictsanonymous.org/
Important: Please note that these support organizations are independent and are NOT in any way affiliated with Shuffle.us. They do not provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via email at [email protected].