Your verification may have encountered an issue for a number of reasons.
Verification documents may be rejected if they are expired. Please ensure that you submit valid, up-to-date documents issued in the United States.
Additionally, only specific types of identification are supported for verification purposes—namely, a state-issued ID card or driver’s license. Unfortunately, other forms of identification are not accepted. We appreciate your understanding.
Now, a few other possible causes:
If the images of your ID or selfie were unclear or blurry, the system may have been unable to process them. We recommend retaking and submitting clearer images.
Please also ensure that your ID is undamaged and that all text and numbers are fully legible.
Our verification software is designed to detect potential biometric fraud, such as selfies taken from photographs or displayed on screens. Be sure to capture a photo of your physical ID and take your selfie in real time.
Lastly, if you have previously created an account, this may also interfere with the verification process.
In such cases, please contact our support team at [email protected]. They will assist you in accessing your original account, as our Terms of Service do not allow duplicate accounts.