Purchases and redemptions via bank transfer are processed through the ACH network and typically complete within 1 business day.
When possible, if your bank supports instant ACH, our system automatically selects that as an option. Redemptions via instant ACH generally take a couple hours at most.
ACH transfers are only processed on business days. If your request is submitted near or on a weekend or public holiday, it will start processing on the next business day and may take a little longer to complete.
Example: If you submit a request on Friday, processing will begin on Monday (the next business day), and the transfer will be processed according to standard ACH timing.
If you have not received your redemption after 4 business days, please get in touch with Live Support or our email [email protected] with:
your redemption ID, found here
the amount you redeemed,
and your bank/card details (as applicable).