As outlined in our Terms & Conditions, all payment methods used for purchasing Gold Coin packages must be legally and beneficially owned by you. Payment methods must be registered in your own legal name.
Purchases can be declined if your information has been entered incorrectly. Please ensure the following information is correct when linking your bank account:
Name
Billing Address
CVV
AVS
OTP or security question from your card provider or bank
We only support US based cards for purchases.
I am unable to make a redemption to my Bank
Shuffle.us supports redemptions to most major U.S. banks; however, we do not currently support redemptions to certain online-only banks, including, but not limited to:
Chime
Cash App
Varo
Dave
Revolut
What can I do if my card purchase declined?
If your card purchase was declined, please contact your card issuer or bank. You may also try waiting 15 minutes before trying again.
If that still doesn't work, that means that unfortunately our payment provider is unable to accept your transaction, we can't make any changes to this manually.
Which payment channels are supported for card purchases?
At this time, Shuffle.us supports Visa, Mastercard, Apple Pay and Google Pay.