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Where is my redemption?

Bank transfer redemptions generally are resolved within the same day as they are initiated. In most cases, you can expect to receive the funds within a few hours.

However, sometimes it can take 1 to 2 business days, particularly if initiated near or during a weekend, as redemptions are processed only on business days. Redemptions typically do not complete on Saturdays or other non-business days.

If it hasn't reached your account after 3 business days, please reach out to us at [email protected] with details on your redemptions. Additionally, a "confirmed" status indicates that Shuffle.us has successfully processed your request on its end.

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